1111bk Privacy Policy

1111bk is an online gaming platform that provides various entertainment gaming services for players in Bangladesh, including live casino, slots, cricket betting, and fishing games. We place the highest importance on the privacy of our users and are committed to protecting their personal information.

This privacy policy explains what types of information we collect, how that information is used, who it may be shared with, and what steps we take to protect your information. This policy has been prepared in accordance with applicable laws and regulations of Bangladesh.

In this policy, "user," "you," or "your" refers to any person, registered or unregistered, on the 1111bk platform. "We," "our," or "1111bk" refers to the organization operating this platform.

When creating an account and using services on 1111bk, we collect the following types of information:

2.1 Personal Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only users aged 21 or above are approved for an account)
• National ID number or passport number (where applicable)
• Email address
• Mobile number

2.2 Financial Information

• bKash, Nagad, Rocket, Upay account numbers (for transaction processing)
• Bank account details (for bank transfers)
• Transaction history and amounts

2.3 Technical Information

• IP address and device identifier information
• Browser type and version
• Cookies and session information
• Gaming activity logs (records of games played, bets, wins, and losses)
• Behavioral data from site usage (page views, click patterns)

We collect information in the following ways:

3.1 Information You Provide Directly

Information is collected that you provide directly during account registration, the verification process, filling in deposit and withdrawal forms, and when contacting our support team.

3.2 Automatically Collected Information

When you visit or use our platform, certain information is collected automatically through cookies, web beacons, and similar technologies. This includes your device information, browsing activity, and other usage data.

3.3 Through Third Parties

Some information may be verified through payment processors (bKash, Nagad, Rocket, Upay) and identity verification service providers. In such cases, the respective third party's own privacy policy also applies.

Collected information is used for the following legitimate purposes:

• Account Management: To ensure registration, login, and account security.
• Identity Verification: For age confirmation and fraud prevention.
• Transaction Processing: To complete deposit and withdrawal requests.
• Service Improvement: To enhance the gaming experience and provide new features.
• Communication and Support: To provide account notifications, transaction confirmations, and support.
• Safety and Security: To detect and prevent fraudulent activity.
• Responsible Gaming: To monitor unusual gaming behavior and provide assistance when needed.
• Legal Obligations: To meet applicable legal and regulatory requirements.

We may share your personal information with specific third parties in limited circumstances:

5.1 Payment Service Providers

Financial information required to process bKash, Nagad, Rocket, Upay, and bank transactions is shared with the relevant payment institutions. These institutions are governed by their own privacy policies.

5.2 Technology Partners

Game software providers (including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others) may receive the minimum applicable information needed to operate their games. They may use it only for contractual purposes.

5.3 Legal Requirements

Upon receiving a lawful order from a Bangladeshi court or competent authority, or to fulfill legal obligations, we may be required to disclose necessary information.

5.4 Fraud Prevention

Information may be shared with relevant authorities in investigations of serious fraudulent activity, but only by following legal procedures.

1111bk takes industry-standard technical and organizational measures to ensure the security of your information:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Secure Servers: Data is stored on safe and secure servers.
• Access Controls: Only authorized personnel can access specific information.
• Regular Security Reviews: Regular security audits are conducted to identify potential vulnerabilities.
• Two-Factor Verification: An additional verification process for sensitive account activities.
• Firewall and Intrusion Detection Systems: Protection against unauthorized access.

However, transmitting information over the internet is not entirely without risk. Even though we take every security measure, you must also stay alert to your own account security — particularly by using a strong password and not sharing your login details with anyone.

Cookies and similar technologies are used to keep our platform functioning properly.

7.1 Essential Cookies

These cookies are essential for maintaining login sessions, ensuring security, and operating the platform's core functions. Without them, the site will not work properly.

7.2 Functionality Cookies

These cookies are used to remember your preferred settings (such as language and display preferences) and to provide a personalized experience.

7.3 Analytics Cookies

These cookies help understand patterns of site usage and improve the platform. The information collected is kept in anonymous or aggregated form.

You can control or reject most cookies through your browser settings. However, disabling certain cookies may cause some platform functions to not work properly.

We retain your personal information only for as long as necessary:

• Active account information: until the account is closed.
• Financial transaction records: a minimum of five years from the date of the last transaction (legal obligation).
• Identity verification documents: for a set period even after the account is closed.
• Cookies and session information: until the session ends or expires.
• Marketing communication preferences: until consent is withdrawn.

After the set period, information is securely deleted or anonymized.

You have the following rights regarding your personal information:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of any errors in your information.
• Deletion: The right to request deletion of your information in certain circumstances (within the limits of legal obligations).
• Objection to Processing: The right to object to the processing of your information for specific purposes.
• Portability: The right to request your information in a structured format.
• Withdrawal of Consent: The right to request that consent-based processing of your information be stopped.

To exercise these rights, contact us via 24/7 live chat or at [email protected]. We will respond as promptly as possible and in accordance with applicable law.

1111bk is operated for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age verification is a mandatory step during account registration.

If we become aware that a minor has provided information, we will delete it immediately and close the associated account.

1111bk reserves the right to change or update this privacy policy from time to time. For significant changes, we will notify users by email or by posting a notice on the platform.

Changes will take effect from the date the revised policy is published. Continued use of the platform after any revision means you have accepted the revised policy. We therefore recommend visiting this page regularly.

This privacy policy is governed by the applicable laws and regulations of Bangladesh. Any dispute regarding the interpretation or application of this policy will be resolved in the competent courts of Bangladesh.

If any provision of this policy is found to be legally invalid or unenforceable, the remaining provisions will remain fully in effect.